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How can we help with your Mixergy tank?
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Homeowners and Residents
Fix a Problem
Fix a Problem
Follow simple checks if you have no hot water or something isn’t working.
Hot water
No hot water
Tank not heating on a manual schedule
Boost not working
Connection
Tank won’t connect or shows offline
Reconnect your tank after changing broadband or router
Hardwired connection won't work on a Mixergy Solar X
App and schedules
Insights showing ‘feature disabled’
Schedules disappeared or stopped working
App crashes during use
Solar
Is solar PV working with your tank?
App Registration
Address error during setup
Can’t register your tank
No verification email
Error messages during first-time setup
