No verification email

The verification email confirms that you can access the email address used for your Mixergy account. You must complete this step before finishing app setup. If the message has not arrived, try the checks below before creating another account.

1. Check your inbox folders

Search for Mixergy, then check Spam, Junk, Promotions and Other folders. Allow a few minutes for the message to arrive.

2. Check the email address

Return to the app and confirm the address was entered correctly. Look for missing letters, spaces and an incorrect ending such as .com instead of .co.uk.

3. Resend the email

Use Resend Verification in the app once. Wait for the newest email and use the link in that message. Repeated requests can create several links, and older links may no longer work.

4. Check email filtering

Work or organisation email systems can block automated messages. Add Mixergy to your safe senders list or ask your email or IT provider to allow the message. If a landlord or housing provider manages the account, check with them before changing the email address.

5. Return to the app

After selecting the verification link, return to the Mixergy app and sign in. Close and reopen the app if it does not recognise the completed verification immediately.

When to ask for help

Contact support if the address is correct, you have used the newest verification link and no email arrives. Share the email address used and the approximate time you requested the message. Never share your account password.

Common questions

What if I entered the wrong email address?

Return to the app and correct the address if that option is available. If you cannot change it, contact Mixergy support. Do not create another account unless support asks you to.

What if the verification link says it has expired or is not valid?

Return to the app and select Resend Verification once. Use the link in the newest email, as requesting another message can stop an older link from working.

Should I create another account?

No. A second account can make setup more confusing. Check the email address, use the newest verification message or ask Mixergy support for help with the original account.

Can my landlord or housing provider verify the account for me?

Only someone who can access the registered email inbox can select the verification link. A landlord or housing provider can guide you, but they should not ask for your email password.

Can I still use the tank while I wait?

Yes. Email verification only affects access through the app. Use the gauge to check how much hot water is ready and press the up arrow when you need the tank to heat more.