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MDC0001-16 Mixergy X Cylinder Installation

A complete guide for installation and servicing of stainless steel hot water cylinders.

Download the installation guide (PDF 2.2MB)


Cylinder details

Your cylinder MX number can be found on the label placed on the front of the cylinder. 

MX label example

Technical data

Max. supply pressure to the pressure-reducing valve 1MPa (10 bar)
Operating pressure 0.3 MPa (3 bar)
Expansion vessel charge pressure 0.3 MPa (3 bar)
Expansion relief valve setting 0.6 MPa (6 bar)
P&T relief valve setting (pressure) 0.7 MPa (7 bar)
P&T relief valve setting (temperature) 90°C
Thermostat safety cut-out temperature 80°C
Adjustable temperature range (digital) 50 - 65 °C
Coil max working pressure (indirect) 0.35 MPa (3.5 bar)
Immersion heater(s) rating 230-240 V~ 2.7-3.0 kW
Immersion heater(s) specification EN 60335-2-73
Immersion heater(s) type 356 mm Incoloy

About your cylinder

The Mixergy cylinder is a hot water storage cylinder which uses thermal stratification on charge (direct and indirect) and discharge (direct, indirect, lite and heat pump).

This stratification technology allows the Mixergy cylinder to partially heat (or ‘charge’) the water, reducing heat losses, improving available renewable capacity and allowing for the exploitation of smart tariffs. 


For more information on how your cylinder works and how to get the most out of your system, please refer to the User Guide. 

Additional components

  • Monobloc kit incl. pressure reducing valve, check valve, pressure and temperature relief valve and expansion relief valve
  • Tundish
  • Expansion vessel incl. mounting bracket and 3/4” x 22mm 
  • 3 kW immersion heater(s) 1.3/4” BSP (fitted)
  • High-limit thermostat (indirect only, fitted)
  • 2-port diverter valve V4043H1056 (indirect only)
  • Powerline to ethernet adapter TL-PA4010
  • Ethernet cable
  • User Guide

Design notes

The Mixergy cylinder is currently available in two basic variations:

  • Direct - provides hot water heated by electricity and is designed primarily for use with off-peak/time-of-use tariffs.
  • Indirect/Lite - provides hot water either by electricity or an internal primary coil, which is designed for use with electric, gas or oil-fired boilers.

In addition, Mixergy cylinders can be fitted with the following options:

  • PV switch to allow compatibility with third-party diverters.
  • Embedded PV diverter.
  • Heat pump exchanger module for use with heat pumps/solar 

warning_109990Unvented hot water cylinders must not be used with solid fuel boilers as the energy source.

All models are factory-fitted / supplied with immersion heaters that have built-in thermal cut-outs. Immersion heaters without thermal cut-outs must not be fitted.

All unvented installations must be fitted with a pressure-reducing valve (supplied) and P&T relief valve (fitted). These must not be removed or used for any other 
purposes than what they are designed for

The unit should be handled with care in order to avoid damage. It should be stored upright in a dry place.

Schematic: Direct


1 T&P relief valve  7 Controller
2 Cold water control monobloc 8 Secondary return (210L +)
3 Expansion vessel 9 Tundish and discharge pipework
4 Hot draw 10 Heat pump-ready ports
5 Primary immersion 11 Pump assembly
6 Primary coil (indirect only) 12 Cold inlet

Schematic: Indirect/Lite


1 T&P relief valve  7 Controller
2 Cold water control monobloc 8 Secondary return (210L +)
3 Expansion vessel 9 Tundish and discharge pipework
4 Hot draw 10 Heat pump-ready ports
5 Primary immersion 11 Pump assembly
6 Primary coil (indirect only) 12 Cold inlet

Hydraulic schematics

Direct unvented


Direct vented


Indirect vented


Indirect vented


Installation guidelines

warning_109990In the case of an unvented installation, install of this product should only be carried out by a “competent operative” i.e. the installer must have attended a recognised course in unvented hot water systems or received appropriate training in their apprenticeship. All registered operatives should carry an Identification Card issued by the Institute of Unvented Hot Water Systems.

The installation area should be able to cope with the weight, incoming pipes and discharge pipe when full. Full weights are listed on sheets MDC0010/MDC0012

Positioning of the cylinder

The position of the cylinder should suit the installation; all connections should be to the front for ease of access. Ensure suitable space is left for access for repair and/or replacement of immersions and valves etc. Ensure at least 50mm of vertical clearance above the cylinder.

Refer to sheet MDC0010/MDC0012 for cylinder heights and the diagram below for guidelines on space requirements:


warning_109990 Ensure that any apertures (such as loft hatches) that the cylinder must pass through, meet the minimum space requirement S.

Nominal diameter ØD (mm) Space requirement S (mm)
470-480 580
550-580 700

Installation: general guidelines

Unvented installations

In the case of an unvented installation, installers should ensure incoming mains pressure is less than 1 MPa (10 bar) and at least 0.1 MPa (1 bar) with a minimum flow rate of 10 L/min. Local authority approval for installation of unvented systems must be granted.

Use of flux and sterilisation

Excessive use of flux can damage the unit and especially the valves and expansion vessel (if supplied). Avoid over-use and ensure the system is fully flushed of any debris or flux after connection. If a full sterilisation of all the pipework, including the cylinder, is required then 
a complete drain down and flush of the unit is essential. A simple flush through with water is not adequate in removing all sterilising solution within the cylinder. Under no circumstances should sterilising solution be left in the cylinder any longer than required (seek dosage requirements from chemical manufacturer).

Pipework and cold water control group

The unit should be piped in with a nominal 22mm pipe to ensure adequate flow rate. The unit is supplied with a monobloc pressure-reducing valve that has a set pressure of 0.3 MPa (3 bar). The valve also consists of a serviceable strainer, non-return valve, expansion relief valve, connection for an expansion vessel and balanced cold feed supply. We would strongly recommend fitting an isolating valve (not supplied) prior to the monobloc valve for ease of maintenance at a later date. Under no circumstances should an isolating valve be fitted between the expansion valve and the storage cylinder.

Fitting a drain valve

Please ensure that a drain valve is fitted to the lowest part of the unit. The drain valve must be fitted as low as possible so that at least 80% of the cylinder’s total capacity can be drained off.

Vented installations

For vented installations with a shower pump, it is recommended to connect the shower pump to the spare 1/2” BSPP F T&P connection.

Positioning the tundish

The tundish, which shows visible discharge from the relief valves, is to be in a prominent, visible and safe position away from any electrical devices. See discharge and safety devices below.

Checking the pump and T&P relief valve

The temperature and pressure relief valve is set at 7 bar and 90°C. Both the pump and T&P valve are factory-fitted and sealed prior to dispatch. Whilst we endeavour to make sure there are no leaks from these seals, we would advise checking the connection as the valve/pump may have been disrupted in transit.

Fitting the expansion vessel

The expansion vessel should be checked and, if required, charged at 3.0 bar. The vessel should be mounted securely to the wall or sufficient support with the fixing kit supplied. The connection should be made between the vessel and monobloc kit using the included 3/4” x 22mm compression adapter.

warning_109990 The relief valves are only to be used for relief discharge purposes. No valves should be fitted between the relief valves and the cylinder.

Indirect units and electrical wiring

On indirect units, where a coil is fitted to the cylinder, the supplied two-port motorized zone valve must be fitted when the indirect source is capable of exceeding 70ºC in accordance with the instruction details supplied for the appropriate installation. The maximum working pressure of the coils is 3.5 Bar. All electrical wiring to electronics, zone valve and immersion heaters must be earthed and to current IEE Wiring Regulations.

powerThe electrical supply to the controller must be installed by a qualified electrician.

Installation: Electrical



External wiring

Mixergy cylinders come supplied with cable included. Any extensions to the supplied cabling should match or exceed the current and voltage ratings of the cables to be extended.

Primary supply (13A, 230-240V~, 1.5mm2 CSA)

The white 3-core (L, N, E) cable labelled ‘PRIMARY SUPPLY’ must be connected to the household’s main supply via a dedicated 16A MCB-protected circuit with a 20A DP switch. This is the primary power supply for the control electronics and is used to power the immersion when the cylinder is set to heat in direct mode.

Timer control (VOLT-FREE, 10mA 80-240V~, 0.5mm2 CSA)

The black 3-core (L, N, E) cable labelled ‘TIMER CONTROL’ can be used to integrate the Mixergy cylinder with any existing timers or controllers i.e. economy 7 timer or a hive dual channel controller. This cable detects an 80-240VAC signal and instructs the cylinder to heat unless otherwise disabled in the software.

Indirect control (VOLT-FREE, 6A 240V~ MAX, 0.75mm2 CSA)

The white 4-core (BLACK(C), BROWN(1), GREY(2), GREEN/YELLOW(E)) cable labelled ‘INDIRECT CONTROL’ can be used to provide an indirect control signal for the purpose of making a call for heat to an indirect source such as a boiler/heat pump. When the cylinder heats in indirect/heat pump mode, the controller will switch the incoming supply at C from outputting at 2 to outputting at 1. This signal can be a maximum of 6A, 240V~. For specific instructions on heat pump wiring, please refer to manual MDC0008. 

Both the timer control cable and indirect control cable are attached to volt-free contacts within the controller and can be safely left tucked away if not required.

These instructions are given as a generic reference. Specific timer/smart controller and central heating valve wiring may vary.

Indirect wiring

Indirect cylinders are wired using the cable labelled ‘INDIRECT CONTROL’. Full schematics are given below. All conductors of this cable must be safely terminated when an indirect installation is made. If a direct installation is made it is recommended to leave this cable and the high-limit stat cable tucked away in case it is required for a subsequent heat pump installation.

Wiring with 2 port zone valve (S-plan)

  • 3A fused supply L to indirect control cable BLACK.
  • 3A supply N to both valves BLUE.
  • 3A supply E to indirect control cable YELLOW/GREEN.
  • 2 port valve BROWN to indirect control cable BROWN.

Wiring with 3 port mid-position valve and 2 port zone valve (Y-plan)

  • 3A fused supply L to indirect control cable BLACK.
  • 3A supply N to both valves BLUE.
  • 3A supply E to indirect control cable YELLOW/GREEN.
  • 2 port valve BROWN to indirect control cable BROWN.
  • 3 port valve GREY to indirect control cable GREY.
  • 3 port valve ORANGE to 2 port valve ORANGE.
  • Safely terminate 3 port valve BROWN.


Installation: electrical (PRIMARY SUPPLY)


Installation: electrical (Y-PLAN, SINGLE CHANNEL)


Installation: electrical (Y-PLAN, DUAL CHANNEL)


Installation: electrical (S-PLAN, SINGLE CHANNEL)


Installation: electrical (S-PLAN, DUAL CHANNEL)


Installation: connectivity

Installing the powerline adapter

The Mixergy cylinder requires internet connectivity to allow for full control of the system. Connection to the cylinder can be made using the provided ethernet to powerline adapter or by hard-wired ethernet.

If an existing HomePlug AV powerline network is installed at the property, it is recommended to pair the cylinder with the existing network as per page 32. Powerline connectivity between the cylinder and internet router is only possible in houses where both the cylinder and adapter are powered from the same electrical phase.

  • Plug the powerline adapter into a wall socket within 2m of the internet router.
  • Plug the powerline adapter into the internet router using the 
    included 2m ethernet cable.


Wiring an ethernet connection

If a hard-wired CAT5/CAT5e/CAT6 network connection is desired, this can be achieved as follows:


1. Unscrew and remove the cylinder controller’s cover and then disconnect the blue ethernet cable as shown.


2. Replace the removed ethernet cable with a suitable direct connection to the network (broadband router/switch).


Discharge pipework

Discharge pipes from safety devices

  • Safety devices such as temperature relief valves or combined temperature and pressure relief valves should discharge either directly or by way of a manifold via a short length of metal pipe (D1) to a tundish.
  • The diameter of the discharge pipe (D1) should be not less than the nominal outlet size of the safety device, e.g. temperature relief valve.
  • Where a manifold is used, it should be sized to accept and discharge the total discharge from the discharge pipes connected to it.
  • Where valves other than a temperature and pressure relief valve from a single unvented hot water system discharge by way of the same manifold that is used by the safety devices, the manifold should be factory-fitted as part of the hot water storage system unit or package.


  • The tundish should be vertical, located in the same space as the unvented hot water storage system and be fitted as close as possible to, and lower than, the safety device, with no more than 600mm of pipe between the valve outlet and the tundish. Note: to comply with the Water Supply (Water Fittings) Regulations, the tundish should incorporate a suitable air gap.
  • Any discharge should be visible at the tundish. In addition, where discharges from safety devices may not be apparent, e.g. in dwellings occupied by people with impaired vision or mobility, consideration should be given to the installation of a suitable safety device to warn when discharge takes place, e.g. electronically operated.

Typical discharge pipe arrangement


Sizing of copper discharge pipe ‘D2’ for common temperature relief valve outlet sizes

Value outlet size Min. size D1 discharge pipe Min. size D2 discharge pipe from tundish Max. resistance expressed as a length of straight pipe Resistance created by each elbow/bend
G 1/2" 15 mm 22 mm < 9 m 0.8 m
28 mm < 18 m 1.0 m
35 mm < 27 m 1.4 m
G 3/4" 22 mm 28 mm < 9 m 1.0 m
35 mm < 18 m 1.4 m
42 mm < 27 m 1.7 m
G 1" 28 mm 35 mm < 9 m 1.4 m
42 mm < 18 m 1.7 m
54 mm < 27 m 2.3 m

Discharge pipe D2

  • The discharge pipe (D2) from the tundish should have a vertical section of pipe at least 300mm long below the tundish before any elbows or bends in the pipework. It should be installed with a continuous fall of at least 1 in 200.
  • The discharge pipe (D2) should be made of metal or other material that has been demonstrated to be capable of safely withstanding temperatures of the water discharged and is clearly and permanently marked to identify the product and performance standard (e.g. as specified in the relevant part of BS 7291-1:2006.)
  • The discharge pipe (D2) should be at least one pipe size larger than the nominal outlet size of the safety device unless its total equivalent hydraulic resistance exceeds that of a straight pipe 9m long, i.e. for discharge pipes between 9m and 18m the equivalent resistance length should be at least two sizes larger than the nominal outlet size of the safety device; between 18 and 27m at least 3 sizes larger, and so on; bends must be taken into account in calculating the flow resistance.
  • Where a single common discharge pipe serves more than one system, it should be at least one pipe size larger than the largest individual discharge pipe (D2) to be connected.

An alternative approach for sizing discharge pipes would be to follow Annex D, section D.2 of BS 6700:2006 + A1:2009 Specification for design, installation, testing and maintenance of services supplying water for domestic use within buildings and their curtilages.

The discharge pipe should not be connected to a soil discharge stack unless it can be demonstrated that the soil discharge stack is capable of safely withstanding the temperatures of the water discharged, in which case, it should contain a mechanical seal, not incorporating a water trap, which allows water into the branch pipe without allowing foul air from the drain to be ventilated through the tundish.

If plastic pipes are used as branch pipes carrying discharge from a safety device, they should be either polybutylene (PB) or cross-linked polyethylene (PE-X) complying with national standards such as Class S of BS 7291-2:2006 or Class S of BS 7291-3:2000 respectively; and be continuously marked with a warning that no sanitary appliances should be connected to the pipe.

Where pipes cannot be connected to the stack, it may be possible to route a dedicated pipe alongside or in close proximity to the discharge stack.

Plastic pipes should be joined and assembled with fittings appropriate to the circumstances in which they are used as set out in BS EN ISO 1043-1:2002.

Termination of discharge pipe

The discharge pipe (D2) from the tundish should terminate in a safe place where there is no risk to persons in the vicinity of the discharge. Examples of acceptable discharge arrangements are:

  • To a trapped gully with the end of the pipe below a fixed grating and above the water seal.
  • Downward discharges at a low level; i.e. up to 100mm above external surfaces such as car parks, hard standings, grassed areas etc. are acceptable, providing that a wire cage or similar guard is positioned to prevent contact, whilst maintaining visibility.
  • Discharges at a high level: e.g. into a metal hopper and metal downpipe with the end of the discharge pipe clearly visible or onto a roof capable of withstanding high-temperature discharges of water and 3 m from any plastic guttering system that would collect such discharges.



All factory-fitted valves etc. are fitted using a thread sealant. If this seal is broken, it should be re-sealed using a suitable sealant. It is the installer’s responsibility to ensure all the connections are watertight prior to leaving the property.

  1. Ensure the drain on the cold feed pipework is closed.
  2. Open a hot tap the furthest distance from the unit.
  3. Gradually open the cold mains isolator valve and fill the cylinder until water appears at the hot tap. Attend to each hot water outlet in turn and ensure water flow is obtained at each outlet, expelling any air within the pipework.
  4. To ensure the safety valves are operating correctly, turn the tops of the valves independently to ensure water passes through the valve and into the tundish. Once this is confirmed, open both valves together, allowing as much water as possible to flow through the tundish. At this point, make sure that your discharge pipework is free from debris and is transporting the water away to waste effectively. The valves can then be released and a check should be made to ensure they have re-seated correctly.
  5. Switch on the Mixergy cylinder and check for correct operation. Mixergy cylinders come supplied in ‘eco mode’ which is designed to satisfy the minimum charge requirements of BS EN 50440:2015 M draw profile. Pressing any button on the gauge twice will exit eco mode.
  6. Connect the cylinder to the internet by pairing to the included powerline adapter. For more information on pairing the cylinder to the adapter, please reference page 32.e4

Ensure the cylinder’s gauge illuminates and all buttons (boost UP, boost DOWN and power) work correctly. For further information on gauge operation, please 
reference the User Guide.

Changing heat sources

All Mixergy systems leave the factory in direct operation, in the case of a heat pump or indirect installation, the cylinder’s primary heat source must be switched to indirect to allow for operation of the 2 port valve and boiler. This can be achieved in a number of ways:

  1. In the case where the cylinder has been commissioned, and an internet connection has been established, the primary heat source can be changed by the installer using the Mixergy Enterprise Installer app or by the user via the standard Mixergy app.
  2. In the case where an internet connection cannot be made to the cylinder during commissioning, the primary heat source can be set by holding the boost UP and boost DOWN buttons simultaneously. The display will light white to acknowledge that you have entered this mode. To change the heat source, let go of the buttons once any of the display LEDs has changed to the required colour (BLUE for direct, RED for indirect and GREEN for 
    heat pump). The display will then flash either blue, red or green to indicate the new default heat source. Switch the cylinder off and on (power cycle) for the change to take effect.

Please note that any heat source that is set while the cylinder is offline will be overwritten once the cylinder establishes an internet connection, please ensure that the default heat source is set correctly on the app once the system is fully connected.

Status LED error codes

If the system is not behaving as expected, please check the status LED on the side of the controller enclosure and contact Mixergy:

  • Flashing green: system OK
  • Solid green/red: system updating (DO NOT REMOVE POWER)
  • Very slow flashing red (once every two seconds): temp. sensor 
  • Slow flashing red (once a second): no gauge detected
  • Fast flashing red (twice a second): energy measurement issue
  • Very fast flashing red (five times a second): main processor issue

Pairing the cylinder and connecting to the internet

In the case that the cylinder does not automatically pair to the powerline adapter or connection to an existing homeplug AV network is desired, please follow the steps below to pair the cylinder to the network.

  1. Use a thin tool to depress and hold the pair button for 1 - 2 
  2. Depress the pair button on the powerline adapter for 1-2 seconds 
    within 2 minutes of step 2.
  3. Observe all 3 LEDs as solid green on the powerline adapter

warning_109990The cylinder must be registered and connected online in order to validate the manufacturer’s 25 yr warranty.


Commissioning checklist

This Commissioning Checklist is to be completed in full by the competent person who commissioned the cylinder as a means of demonstrating compliance with the appropriate Building Regulations.

Failure to install and commission this equipment to the manufacturer’s instructions may invalidate the warranty but does not affect statutory rights. 

Fitter details

  • System ID no.
  • Commissioned by
  • Registration operative no.
  • Approval licence no.
  • Company name
  • Company address
  • Commissioning date
  • Telephone no.
  • Building regulations notification no

Cylinder primary settings

  • Is the circuit sealed or vented?
  • Set system pressure

Unvented cylinders only

  • Has a P&T relief valve and expansion relief valve been fitted and 
    discharge tested?
  • Pressure-reducing valve setting (bar)
  • Has the expansion vessel been checked?
  • Is a cut-out device fitted?

Final checks

  • The cylinder has been filled with water, correctly wired into a 16A fused spur and powered on
  • The functionality of the system (including indirect wiring) has been 
    checked and verified
  • The cylinder has been connected to the internet and the customer 
    has been registered online
  • The cylinder controls have been demonstrated to and understood by 
    the customer
  • The manufacturer’s literature has been explained and left with the 


warning_109990Discharge from either of the relief valves indicates a malfunction in the system and must be investigated immediately

Overheated water

In the unlikely event of overheated (95°C) water being discharged, the Mixergy controller should be switched off immediately and a competent engineer called out. Please contact Mixergy directly. 

warning_109990Do not shut off the cold water supply to the unit.

Water discharge

If water is occasionally being discharged during heating, this likely indicates that the Expansion Vessel needs to be recharged. In the event of this occurring, switch off all power supplies to the cylinder and recharge the vessel. If water is continually being discharged, firstly check with a gauge that the pressure allowed through the PRV does not exceed 3 bar. If it does exceed 3 bar, then the valve should be stripped, cleaned and inspected. Should a replacement be required then only one supplied by Mixergy should be used.

Electrical fault

If an electrical fault of the controller is suspected or the electrical system does not operate as expected, please contact Mixergy directly.

Connectivity issues

If a connectivity issue is suspected, please refer to the User Guide and FAQs for guidance

Expansion vessel check and re-charging

Check pressure via the Schrader valve on top of the vessel, which is situated under the removable plastic cap. The vessel can be checked and recharged by switching off the stopcock or isolating the water supply to the cylinder and then opening a hot tap to deplete the pressure inside the cylinder. Unscrew the black plastic cap on the expansion vessel to reveal the Schrader valve, with the aid of a pressure gauge, ensure the pressure reads 3.0 bar. If there is insufficient pressure within the vessel, top up the vessel via a pump and recharge to 3.0 bar.

Safety valves

If all previous checks have been done and water is still being discharged from either safety valve, determine which valve is faulty and replace it with one supplied by Mixergy.


If all the valves have been replaced and the vessel re-commissioned then the system could be suffering from cross flow, this is when the hot and cold systems are not balanced and higher-pressure cold water is forced back into the cylinder. If this is the case, then an additional pressure-reducing valve may be required to reduce the cold water supply pressure.

Immersion heaters

If the immersion heater is not heating the water adequately, it has either failed (in which case a replacement immersion heater as supplied by Mixergy should be fitted), an electrical fault is present or the electrical cut-out has operated due to the control thermostat being set too low or being faulty. Activate the reset button under the immersion cover. If the problem persists please contact Mixergy directly.

Draining the cylinder

  1. Switch off the immersion heater(s), boiler and any other heat sources.
  2. Switch off the water at the mains.
  3. Open the nearest hot tap.
  4. Open the drain to start draining the cylinder.

To re-fill follow the commissioning instructions.

Flushing the cylinder

To flush out the system, drain the unit as above, fill and repeat. If, after recharging the expansion vessel, the cylinder is still discharging, it may be due to cross-flow - ensure appropriate check valves are fitted. The pressure-reducing valve, one of the relief valves, or the expansion vessel may have failed. The component should be identified and replaced by one supplied by Mixergy. 

Replacement parts

Do not attempt to repair or replace any parts of the Mixergy cylinder unless you are a trained operative. If you suspect a fault or a replacement part is needed, please contact Mixergy directly. 

To determine the correct parts for your system, please ensure you have your cylinder MX number, which can be found on the nameplate located at the front of the cylinder.

Servicing and maintenance

Annual maintenance should be performed by a competent operative.

Failure to maintain this system in accordance with these instructions will invalidate the manufacturer’s warranty. A maintenance record should be kept (one is included on page 39 of the printed booklet).

We would recommend a service program is arranged on installation. Failure to maintain this record will invalidate the manufacturer’s warranty.

Annual service checks

  • Expansion relief valve– manually open the twist cap and check that the water is discharged and runs clearly through the Tundish and out at the final discharge point. Ensure that the valve re-seats/re-seals itself.
  • Pressure and temperature relief valve - repeat the above procedure. Ensure that the valve re-seats/re-seals itself.
  • Strainer - turn off mains at stopcock. There will be a small amount of residual water in the pipework. Remove the cartridge from the Pressure-Reducing Valve, clean the Strainer and replace.
  • Expansion vessel - check pressure via the valve on top of the vessel, which is located under the plastic cap. Ensure pressure is 3 Bar. The vessel can be recharged if required as per the expansion vessel check and re-charging outlined above.

Disassociating an account

If a new tenant is moving into the property and the user of the account tied to the cylinder needs to be changed, the new tenant will have to disassociate the cylinder from the existing account before registering. This can be performed by pressing and holding the boost down and power buttons for approximately 15 seconds.


For more information on our hot water tanks: