A guideline for basic maintenance and care of your Mixergy tank.
Mixergy Care Plan
The Mixergy Care Plan gives you hassle-free warranty cover. You don’t need to log an annual physical inspection of your tank with us for your warranty to remain valid. We use remote diagnostics to monitor your tank. To sign up, simply choose your care plan options in the Mixergy app.
If you're not on the Mixergy Care Plan, your G3-certified Installer must submit an annual inspection to us for your warranty to remain valid.
Regular inspection of your tank’s safety equipment is easy to do and is recommended to ensure the continued safe operation of the product. This should be done in addition to an annual service by a certified professional.
The short guide below details three components that should be inspected.
Check the tundish
The tundish is a small plastic device attached to the tank's pipework. It acts as a break in the pipework that allows you to see the flow of water through the pipe.
Firstly, check that the tundish is completely dry and that no water is dripping through it. If this is not the case, please contact your installer or use our Expert Finder to locate a Mixergy Expert near you.
Test the Temperature and Pressure (T&P) relief valve
The T&P relief valve is attached to the side of the tank near the top and has a visible red knob on the front.
Give the knob a turn to test the valve. This should cause water to flow through the tundish.
Check the Pressure Release Valve (PRV)
The PRV is a valve attached to the incoming pipework of the tank. It generally has a red, blue, or black knob similar to the T&P valve.
Give the knob on the pressure relief valve a turn to test the valve. This should cause water to flow through the tundish.
If no water flows when either of these valves is turned, or there is a blockage in the pipework causing the water to spill out of the tundish, please contact your installer or use our Expert Finder to locate a Mixergy Expert near you.
Service Record
- Ensure that your installer completes the service records at the rear of the installation and service manual for your records.
- Don't forget to arrange your next tank service at an annual interval.
Regular maintenance of our tanks is highly recommended as this helps minimise any risk of future breakdowns or failures. It can also improve the performance and efficiency of the Mixergy tank, keeping it in peak condition.
If there are any issues, please contact your installer or use our Expert Finder to locate a Mixergy Expert near you. You can also see our user troubleshooting and Care Plan diagnostics guide.