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Schedules Have Disappeared or Stopped Working

If your schedules no longer appear in the Mixergy app or they’re not triggering the tank to heat, first determine what type of scheduling you were using: Manual or Mixergy Flex.

Manual scheduling

If you created your own schedule:

  1. Open the app and go to the Schedules section
  2. Delete any broken or outdated schedules
  3. Add a new one with your preferred:
    • Days of the week
    • Start and end times
    • Target temperature
  4. Save the schedule and confirm it displays correctly

Mixergy Flex

If you were using Mixergy Flex with a smart tariff or time-of-use setup:

  1. Go to the Mixergy Flex (in the top right menu)
  2. Ensure it is set to Standard or Economy
  3. Scroll down to the Energy tariff section
  4. Check if your custom energy tariff or smart tariff selection is still saved:
    • If not, re-enter your tariff data or choose Octopus Agile from the smart tariff dropdown

Still stuck?

Please call our Homeowners & Residents line on 01865 884 343 (Option 3).

Opening Hours: Monday to Friday, 09:00 – 17:00.