iHP X Warranty Statement

The Mixergy iHP X comes with a 25 year warranty on the cylinder and a 5 year warranty on the heat pump head unit subject to the following terms.

Once registered and connected online, the Mixergy iHP X comes with a 25 year warranty on the cylinder and a 5 year warranty on the heat pump head unit, against faulty materials or manufacture subject to the following terms:

1. Correct installation in accordance with the manufacturer’s instructions and all of the relevant standards, regulations and codes of practice in force at the time plus completion of the commissioning Benchmark and checklist within the manufacturer’s instructions.
2. The appliance is connected to the Mixergy online platform (via App) – this facilitates remote condition monitoring. Failure to connect the cylinder to the App will limit warranty period to 2 years.
3. Labour costs to cover any software or hardware faults is included within the scope of this warranty whereby an approved Mixergy Expert Installer has been used. This period last for 12 months, before labour costs become chargeable. A list of current approved installers can be found on our website.
4. It has not been modified in any way.
5. It has not been misused, tampered with or subjected to neglect.
6. It has only been used for the storage of potable water.
7. It has not been subjected to frost damage.
8. The unit has been serviced annually.
9. The Benchmark service record has been completed in after each annual service by the installer or the unit has been connected to the online platform through the app.
10. The warranty period starts from the date of installation
11. The extended warranty is not transferable, and rests with the original householder.
12. A public mains water supply must be used, no borehole or other water supply should be used.
13. Domestic hot water temperatures within the appliance do not exceed 55°C.
14. Installations are made only in the UK & Republic of Ireland.
15. The water supply does not have a Chloride content greater than 300ppm.
16. For commercial / heavy duty installations where constant usage / reheat is required Titanium immersion heaters must be fitted in order to comply with the warranty.
17. All peripheral components (for instance heating elements, T&P valve, expansion vessel and electronic parts) are subject to a 3-year guarantee.