A powerline adapter (included with your tank) should be plugged into a mains socket and connected to your internet router via the included ethernet cable. Check that this set-up has been correctly followed by your installer.
If you still do not have an internet connection, check each of the following steps:
- If you already have a homeplug AV network installed in your home, it is
recommended that you pair the tank with an existing homeplug adaptor to
avoid interference. - Ensure that the adapter is not plugged into an extension lead.
- If the bottom ethernet LED on the adapter is not lit, the ethernet cable may have come loose and will need to be plugged in again (you should hear it click into place).
- If the middle powerline LED on the adapter is not lit, then your tank may have become unpaired from the powerline adapter connected to your router.
Pairing the tank
In the case that the tank does not automatically pair to the powerline adapter or connection to an existing homeplug AV network is desired, please follow the steps below to pair the tank to the network.
1. Press the 'pair' button (2) on the TpLink plug (3)
2. Locate the 'Pair' button (1) on the Controller (see bottom left hand side). Use a thin tool to depress and hold the pair button for 1 - 2 seconds.
2. Depress the pair button on the powerline adapter for 1-2 seconds within 2 minutes of step 2.
3. Observe all 3 LEDs as solid green on the powerline adapter.
If the above steps do not work to re-establish an internet connection, try turning off the power to the tank at the mains, not through the power button on the gauge.
If the tank still isn’t connecting after these checks, call our Homeowners & Residents line on 01865 595 875.
Hours: Monday to Friday, 09:00 – 17:00.