If you get an error message when entering your address in the app, there may be two causes to why this is happening.
How to fix it:
1. Reset your tank to remove the previous account
To register the tank to your own account:
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Press and hold both the Boost Down and Power buttons on the Gauge (attached to the Mixergy tank) for around 15 seconds.
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This will clear any previous registration.
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Once reset, restart the registration process from the beginning.
2. Manually enter your address
If you're in a newly built property:
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Click on "Enter address manually" when prompted.
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Type in your full address details to continue with registration.
Hours: Monday to Friday, 09:00 – 17:00.