If you receive an error code or on-screen message during app setup, see here for possible solutions.
Restart the app
Sometimes, restarting the Mixergy app can resolve a one-off error during registration or scanning.
Scan the QR code if using Mixergy io
If you have a Mixergy io system, make sure to scan the QR code on the tank when prompted. This links your tank to your account.
Know when to contact us
If you’re still seeing an error or you cannot complete registration, there may be a configuration issue or previous account still linked to the tank.
In this case, call our Homeowners & Residents line on 01865 595 875.
Hours: Monday to Friday, 09:00 – 17:00.