Connect your tank wirelessly to the internet (2.0 controller) 

Check you have a 2.0 controller

The 2.0 controller is a plain white box mounted on the front of your tank, marked "mixergy" and "Smart controller". The connection label sits on the bottom right of the controller.

If your controller is a white box with a large X logo on it, you have a 1.0 controller. Follow Connect your tank to the internet (1.0 controller) instead.

This applies whether you have a Mixergy X, Solar X, iHP X or Cube X.

Download the Mixergy App

1. Download the Mixergy App from the App Store or Google Play.
2. Open the app, tap Create Account and enter your details. If your address doesn't appear (common in new developments), type it in manually.
3. Open the verification email, click the link and return to the app.

You'll also need the label on the bottom right of your controller. It shows your MX number, the network name (SSID) and the password (P/W), along with a QR code.

Connect your tank

The 2.0 controller connects in one of two ways. If a network cable runs from your controller, you have an Ethernet setup. If not, you have a wireless Wi-Fi setup.

Ethernet Setup

Wi-FI setup

Ethernet setup

Plug the other end of the cable into your Wi-Fi router. The tank will connect automatically as long as your internet is working. Check that the Wi-Fi symbol on the Mixergy Gauge is blue to confirm.

If the tank is offline:

• Confirm the Ethernet cable is securely connected into your router and the controller

• Check that your router or switch is powered

• Try a different Ethernet port in your router if available

• Check that the wall plate or access point is active

If you are unsure where the cable routes to, your installer or developer may need to trace the connection for you.

If the property has solar PV and an Ethernet connection

Where a property has solar panels and an Ethernet connection, two network cables usually run into the cupboard with your tank, and they plug into a double wall ethernet socket. One carries your internet connection. The other carries a signal from your electricity supply to the solar diverter on the tank. Both cables look similar, and if they're in the wrong ports the tank won't come online.

You can test this yourself:

1. Find the double wall ethernet socket in the cupboard with your tank. Two network leads run from it to the tank (one into the Solar Diverter and the other into the Controller)
2. Unplug both leads in the double wall socket and swap them over, so each one goes into the other port.
3. Check that your Wi-Fi is working and wait 5 minutes, then check the Wi-Fi symbol on the Gauge. Blue means the tank is online.

If nothing changes, put the leads back the way you found them and contact your installer. They'll need to check how the cables have been run.

Wireless Wi-Fi setup

1. In the app, follow the prompts to add your tank.
2. When asked for the Mixdevice code, scan the QR code on the controller label, or type in the code shown next to P/W.
3. The app creates a direct link between your phone and the tank. Follow the steps on screen to connect the tank to your home Wi-Fi network.

If it's not connecting

First, check the following on your phone:

• Wi-Fi is enabled
• Mobile hotspot is turned off
• VPNs are disconnected during setup

If your phone settings are correct, check the Wi-Fi light on the Gauge on the side of your tank for the following options:

• If the light is white, the tank is ready to connect. Try again.

• If the light is blue, the tank is already connected to the internet (this may be via Ethernet). Close the app fully, log back in and check if your tank appears.

• If the light is any other colour, restart the tank by turning the Gauge off and on, then try again.

• If there's no light, make sure the tank is powered on. See this article to learn more about how to use the Gauge.

Still stuck? 

Please visit our troubleshooting guide here.