Manage your Mixergy Care Plan
How to view and manage your Care Plan subscription.
A Mixergy Care Plan is an optional paid subscription. It uses information from your internet-connected tank for remote monitoring. The published Care and Care Plus terms apply to the older warranty version; ask Mixergy about eligibility if your tank is covered by the newer terms. See What your warranty covers to choose the correct version.
If your tank is eligible, you can view the plans, subscribe and manage payments in the Mixergy app. Check the current price, cover and conditions before paying.
Find Care Plans in the app
Open the Mixergy app, sign in and select your tank. On its Controls screen, tap the Mixergy Care icon between the MX number and the notifications icon. Alternatively, open the menu at the top left and select Care Plans.
The MX number identifies the product and begins with MX followed by six numbers.
Choose a Care Plan
- Open Care Plans in the app.
- Review the plans available for your tank.
- Compare the cover, price and payment options.
- Read the responsibilities, minimum subscription period and cancellation terms.
- Choose the plan and follow the payment instructions.
Care helps maintain eligible warranty cover through remote monitoring. Care Plus adds cover for specified Mixergy-supplied components and their replacement labour; it does not cover labour to replace the cylinder itself. The app may also show No cover. Review the exact cover and current monthly or annual price before choosing.
The published plans have an initial minimum subscription of eighteen months and allow joining within the first five years after installation. Read the applicable terms before subscribing. A Care Plan does not remove the warranty’s other conditions or the need for professional safety checks.
Care Plan terms: https://www.mixergy.co.uk/terms-and-conditions/care-plan/
Care Plus terms: https://www.mixergy.co.uk/terms-and-conditions/care-plan-plus/
Open your current subscription
Change the plan or payment period
From the Care Plans page, tap Manage Subscriptions. This opens a web page showing your current subscription. Select Update subscription, choose an available Monthly or Yearly option and select Continue. Review the balance before selecting Subscribe and pay.
Change the payment method
From Care Plans, tap Manage Subscriptions, then Add payment method on the web page. Add the new card, set it as the default and remove the old card when the new one is ready.
Cancel the plan
From Care Plans, tap Manage Subscriptions, then Cancel your subscription on the web page. Check when cancellation is allowed and when cover and payments will end before confirming.
Keep the tank connected
Remote monitoring depends on the tank sending information to Mixergy. The current Care Plan and Care Plan Plus terms require it to be connected for at least 300 days each year and not disconnected for 28 consecutive days or more.
If the tank goes offline, hot water should continue to work, but Mixergy cannot receive current information. Reconnect it as soon as possible and check the terms if it has been offline for a long period.
What if Care Plans does not appear?
- Look at the Wi-Fi symbol on the tank’s gauge (the panel with lights and up/down buttons). Blue means connected. If it is not blue, the tank may be offline and remote information will be unavailable.
- Check the account you used to sign in. A landlord or housing provider may manage the subscription through a different account.
- Close the app and open it again. If Care Plans is still missing, continue below.
- Open the App Store on iPhone or Google Play on Android, search for Mixergy and tap Update if it is offered.
- If Care Plans still does not appear, email customer.care@mixergy.co.uk with the MX number and ask whether your product and account are eligible. Use this route too if you do not have the app.
Eligibility can depend on the product, installation date and account setup. If you rent, ask your landlord or housing provider before starting or changing a subscription.
Who can help with the subscription or payments?
Use the Care Plan contact shown in the app or email customer.care@mixergy.co.uk. Do not send card details by email.
[IMAGE SET – CARE PLAN MANAGEMENT]
Use: Care Plans menu, plan comparison and Manage Subscriptions screens.
Caption: Review the current terms before subscribing or changing a Care Plan.
Alt text: Mixergy app screens showing Care Plan options, payment choices and subscription management.
Common questions
Does a Care Plan replace servicing?
It provides an alternative route for warranty evidence only where the applicable older terms allow it. The newer warranty requires a documented annual service. Professional safety-valve checks are still recommended under the Care Plan terms.
Can a tenant subscribe or change the plan?
Only if they own or manage the subscription and have permission to do so. Check with the landlord or housing provider first.
Will cancellation take effect immediately?
The published plans have an initial minimum subscription of eighteen months. After that, cancellation takes effect at the end of the billing period. Check your subscription’s terms and the confirmation screen before cancelling.
What happens if a payment fails?
Update the payment method in Manage Subscriptions. Check the plan status and contact Care Plan support if the app still shows a payment problem.
What happens if the tank is offline?
The tank can still heat water, but remote monitoring and current app information are affected. A long disconnection can also affect whether the Care Plan conditions are met.