Connect your tank to the internet
Get your tank online so you can use the app, schedules and smart features.
Connecting your tank to the internet allows the Mixergy app to show current information and send changes to the tank. You need a connection for remote control, schedules and other smart features. You can still use hot water when the tank is offline, using the Mixergy Gauge on the front of the tank.
Check your controller version
A 1.0 controller is normally a plastic box with an X label. A 2.0 controller is metal with information printed on it. Use the route that matches your controller.
IMPORTANT
Only use visible sockets, cables, approved adapters and app instructions. Ask an installer to carry out internal electrical or network work.
Connect a 2.0 controller
Use the in-app Wi-Fi setup after adding the tank. Select the home network, enter the Wi-Fi password and follow the screen instructions. A direct Ethernet cable can also connect the controller where installed.
Connect a 1.0 controller using Ethernet
- Check that the Ethernet cable runs between the controller and the router, network switch or active wall socket.
- Push each visible plug in firmly.
- Check that the router is switched on.
- Try another router port if one is available.
Wait up to five minutes. A blue connection symbol on the gauge means the tank is online.
Connect a 1.0 controller using TP-Link adapters
One adapter should be connected near the router and the other to the tank setup. Plug adapters directly into wall sockets, not extension leads or surge-protected strips.
- Check the adapter has power.
- Check the Ethernet cable between the router and its adapter.
- Allow up to five minutes for the connection.
If the adapters need pairing, follow “Connect or reconnect your TP-Link adapters”. Do not open the controller to reach an internal button.
Check the connection
Look for the blue connection symbol on the gauge and a recent Last Updated time in the app. If the symbol stays off, follow the offline troubleshooting guide.
Common questions
Will hot water stop when the internet drops?
No. Use the gauge to check and boost hot water.
Why should TP-Link adapters use wall sockets?
Extension leads and surge protection can block the powerline signal.
Can I swap network cables in a solar setup?
Only follow a verified property-specific instruction. Similar cables can have different jobs, so ask the installer if unsure.
What if I rent?
Complete only visible checks and contact the housing provider if the connection does not return.
[IMAGE – CONTROLLER AND CONNECTION OPTIONS]
Caption: Identify the controller, then follow the Wi-Fi, Ethernet or TP-Link route.
Alt text: Mixergy 1.0 and 2.0 controllers with their internet connection options.